Shipping Policy

Thank you for shopping with Ignivar. We are committed to carefully preparing and packaging each order to ensure it arrives safely.

Processing Time

Orders are typically processed within 2–5 business days after payment has been received. Orders are processed Monday through Friday, excluding weekends and holidays.

During product launches, holidays, or periods of high order volume, processing times may be extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout. Shipping times are estimates provided by the carrier and are not guaranteed.

After your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Address

Please ensure your shipping address is accurate before placing your order. Ignivar is not responsible for delays, lost packages, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been accepted by the shipping carrier, responsibility for delivery rests with the carrier. Ignivar is not responsible for packages that are lost, stolen, delayed, or damaged during transit.

If you experience a delivery issue, we encourage you to contact the shipping carrier first. If additional assistance is needed, please email us at ignivar.align@gmail.com, and we will do our best to help.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include your order number along with photographs of the damaged item and packaging. We will review your request and determine whether a replacement, store credit, or another resolution can be offered.

International Shipping

International shipping may be available to select destinations. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost.

Questions

If you have any questions regarding your order or shipping, please contact us at ignivar.align@gmail.com. We are happy to assist you.